At Cheap Film Photography Store, we understand that capturing the perfect shot requires the right equipment and materials. Just as we carefully handle your film orders to prevent light contamination, we approach returns and exchanges with the same attention to detail and care.

Important: You have 15 days from the date of delivery to request a return or exchange.

Return & Exchange Process

Our return process is designed to be as straightforward as developing film in a properly equipped darkroom:

  1. Contact Our Team
    Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Receive Authorization
    Our team of photography enthusiasts will review your request and provide a Return Authorization Number and shipping instructions.
  3. Package Your Items
    Securely package the items in their original condition, including all packaging materials, manuals, and accessories.
  4. Ship to Us
    Send the package to our address using a trackable shipping method:

    Cheap Film Photography Store
    210 Fleming Way
    Richmond, US 23224
  5. Processing
    Once we receive and inspect your return (typically within 3-5 business days), we’ll process your refund or exchange.

Return Request Template

To help us process your request efficiently, please use the following template when contacting us:

Subject: Return/Exchange Request – [Your Order Number] Dear Cheap Film Photography Store Team, I would like to request a [return/exchange] for my order. Order Number: [Your order number] Order Date: [Date you placed order] Reason for Return/Exchange: [Please provide details] Items to Return/Exchange: – [Product Name] × [Quantity] – [Additional products if applicable] I understand that I am responsible for return shipping costs unless the return is due to an error on your part. Thank you for your assistance. Sincerely, [Your Full Name] [Your Email Address] [Your Phone Number – Optional]

Refund Timeline & Method

Once we receive and process your return:

  • Refund Processing: 3-5 business days after we receive your return
  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Appearance on Your Statement: Depending on your financial institution, it may take 5-10 business days for the refund to appear on your account

Non-Returnable Items

To ensure the quality and safety of our products, the following items cannot be returned or exchanged:

  • Photo Chemistry – Due to the chemical nature and potential safety hazards of these products
  • Opened Movie Film – To maintain the integrity and light-sensitive properties of film stock
  • Clearance or Final Sale Items – As clearly marked at time of purchase

We carefully inspect all cameras and equipment before shipping. If you receive a defective product, please contact us immediately at [email protected].

Exchange Policy

We’re happy to exchange items for different sizes or variants, subject to availability. If the item you want is out of stock, we’ll process a refund instead.

For exchanges, we’ll ship the new item once we receive your return. Standard shipping charges apply for the new shipment unless the exchange is due to our error.

Questions? Contact Our Darkroom

Our team of photography enthusiasts is here to help with any questions about returns or exchanges:

Email: [email protected]
Address: 210 Fleming Way, Richmond, US 23224

We’re committed to resolving your concerns with the same care we give to processing film—ensuring your photography journey continues smoothly.

From our darkroom to your creative space, we’re honored to be part of your photography journey.

The Team at Cheap Film Photography Store
Capturing memories from film to digital, one shot at a time.